FAQ - Members

1. Why to register on Onsitegallery?

Our aim is to create an art community with returning members and artists who buy and sell but also share ideas, opinions and experiences about art. Registering on Onsitegallery is for free and will remain for free in the future. We do not send you any emails or use your information for other purposes without your firm permission. To register, you only need to enter your email address and a password. Later on, you can change your preferences, complete your profile or apply as an artist by upload your artworks (see artist FAQ).  Once you buy your first artwork, you will have to enter your shipping and billing address.

2. When I log in, it says “Sorry, unrecognized username or password”. What should I do?

Make sure you are using the right username and/or password. I you forgot it, click “HAVE YOU FORGOTTEN YOUR PASSWORD?”. A new password will be sent by email to you.

3. What type of art do you exhibit?

Onsitegallery exhibits original artworks and limited editions from promising and talented artists from all over the world. Any category, style, size, and media is exhibited in our gallery, as long as it fits within the technical limitations of the website (e.g. video art is not yet possible) and/or physical limitations of mobility and transportation. We make sure our curator board consists of a balanced mix of experts in all art disciplines and the quality of the exhibited artworks.

4.How do you select your artworks?

Every artist needs to be accepted by our expert team, before his or her artworks are being posted online. Onsitegallery wishes to guarantee the quality and consistency of the posted artworks and ensure that the artists who apply are serious and committed. Furthermore, the advisory board of Onsitegallery advises the expert team. It is an advisory board of experienced academy professors, renowned artists, designers art experts from different disciplines. The advisory board guarantees the quality level of our collections and artists.

5. How do I select and buy artworks on Onsitegallery?

Continuously we update the latest added artworks in the section “new this week”.  On the homepage you can also directly select your price category, check out Onsitegallery’s favourites or select your artworks by style & category. You can also enter a search term (e.g. artist name) in the search section. If you click on the “find art” link, you can directly enter your personal preferences by category, style, price and size. After you have chosen your preferred artwork, you can easily share it  (email, facebook, twitter, pinterest,…) or save it in your personal portfolio by clicking the heart in the top right section of the picture (visible when pointing in the picture).

If you wish to buy an artwork, click either on “buy original” or “buy a limited edition” and you will be guided through the purchasing and check-out process however not all artworks may be available as a print.

6. What is the delivery time of an artwork?

Depending on the location and on how quick the artwork can be packed, collected and shipped, the delivery may take 2 to 3 weeks.

7. May I return a piece of artwork if it does not meet my expectations?

You can return artworks within 7 days after delivery, which gives you enough time to present it in your home. If you wish to send it back, we will refund the price of the artwork. We expect you to use the original or the same packaging materials for the return.

8. How to return an artwork?

Do not forget to save the original packaging materials and contact us by email or phone. After repacking, we will then collect the artwork on an agreed date and time. Items must be shipped within seven days after delivery of the order. Damaged art will not be refunded. Limited editions cannot be returned.

9. What to do if I receive a damaged artwork?

If you receive a damaged artwork, contact us immediately on info@onsitegallery.com or by phone. If possible add some photographs of the damaged artwork to your email, this is important for our insurance claim. Case by case, we will inform you personally by email or phone about the procedure to follow for the return of the artwork.

8. Do you ship worldwide?

Yes but the local applicable tax legislations of both the exporting and the importing countries will have to be taken into account. We will inform you case by case and forward you the required documents. Please contact us for tax formalities to be fulfilled about deliveries outside Europe.

9. ARE SHIPPING COSTS INCLUDED IN THE SELLING PRICE?

Shipping charges are included in the selling price for deliveries within Europe, you will not be charged any extra costs!  For deliveries outside Europe, please contact us for shipping conditions and tax formalities. All artwork needs to be securely packed by the Artist (see “how to pack my artwork”) to make sure that it arrives in good condition. Every piece of art is fully insured. If you have any questions about shipping or packaging, please contact us at info@onsitegallery.com

10. Which payment methods do you accept?

We accept Bancontact, Mister Cash,Visa, MasterCard, Ogone and PayPal.

11. Does Onsitegallery sell frames?

Onsitegallery does not sell frames at this stage. If an original artwork is sold framed, it will be clearly indicated in the description of the artwork. 

12. Is Onsitegallery also a physical gallery?

We are based near Antwerp, Belgium but we are mainly a virtual gallery.  From time to time, we might pop-up during art & design fairs and events and we do have some selected artworks in stock. Please check our event agenda on the website. 

13. How can I contact Onsitegallery?

Email: info@onsitegallery.com

Physical adress: Gardenialaan 11, B-2950 Kapellen

Phone: +32 478 20 15 93

14. How can I be sure that the artworks on Onsitegallery are correctly priced?

When uploading artworks, the artists propose selling prices for their original artworks and limited editions. The Onsitegallery expert team, supported by the advisory board, compares the proposed pricing with both comparable artworks in the same category of art and objective market indexes. Based on this expertise, the artists are informed if price corrections have to be done in order to be competitive and price-worth.

When comparing prices with other online galleries, take into account that shipping is included in our selling prices which is not always the case with some of our fellow galleries!

 

 

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Onsitegallery is a European art platform where talented artists sell their art online at affordable prices. Our artists are selected by an advisory board of art experts.

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Onsitegallery is a European art platform where talented artists sell their art online at affordable prices. Our artists are selected by an advisory board of art experts.

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